Privacy Policy

This Privacy Policy explains how Doozy Clothing handles information when you browse the store, create an account, place an order, save an address, leave a review or contact our team.

It also describes how to contact us about your information. This policy covers the Doozy storefront; external websites and payment services have their own privacy policies.

We collect the information you provide to operate your account and fulfil your orders.

• Account details: your name, email address, phone number and sign-in credentials. Passwords are stored as salted hashes, rather than readable passwords.
• Delivery details: recipient name, postal address, apartment details, city, state, PIN code and contact number.
• Order and payment records: purchased products, selected size and colour, quantities, amounts, order status, payment identifiers and payment method.
• Your interactions: saved products, shopping-bag items, submitted reviews and information you share with customer support.
• Technical information needed to operate and troubleshoot the service, such as request and error records.

We use your information to provide the services you request and to manage the store.

• Create and maintain your account and verify sign-in requests.
• Save delivery addresses and process, deliver and support your orders.
• Verify payments and manage cancellations, returns and refund enquiries.
• Send password-reset emails and order-status notifications, including WhatsApp updates where enabled.
• Display and manage reviews, respond to support requests, and protect the store against misuse.
• Maintain business records and understand store performance through order and customer information.

Razorpay handles online payment processing. Doozy receives payment and order references and payment-status information; the storefront does not store your full payment-card number, CVV or UPI PIN.

The store uses Amazon Web Services for hosting data and images and for password-reset email delivery. NotifyNow is used for WhatsApp order notifications where enabled. Delivery partners receive information needed to deliver your order.

These providers process information according to their services and applicable policies. Access is intended to be limited to the information needed for the service being provided.

The website uses browser storage to maintain your sign-in session and certain interface preferences. Browser storage may include session tokens, customer identifiers and temporary product selections used during sign-in.

Saved delivery addresses are stored with your customer account in our cloud database and retrieved when needed. They are not maintained as a separate address book in browser local storage. You can add, edit or remove saved addresses from your account.

You can clear browser storage through your browser settings. This may sign you out or remove local preferences; it does not delete your account or server-side order records.

When enabled, we use Google Tag Manager and Google Analytics 4 to measure page visits, product views, additions to the bag, checkout starts and completed purchases.

Meta Pixel and Meta Conversions API help measure the same shopping events and advertising performance. These services may receive product identifiers, values, browser information and cookie identifiers. For completed purchases, the server may send hashed contact identifiers for matching. Hashing does not make this information anonymous.

Contact customer care with questions about this measurement or to request help with your privacy choices. You can also manage cookies and tracking through your browser settings.

Information may be shared with service providers involved in payment processing, storage, communication, customer support and delivery. We may also disclose information when required by applicable law or necessary to investigate misuse or protect legitimate rights.

Reviews you submit may be visible to other shoppers, including the review text, rating and display name. Do not include private contact details or payment information in a public review.

We do not sell your personal information.

We retain information for the period needed to provide your account and order services, resolve disputes and meet applicable business and legal requirements. Removing a saved address does not erase delivery details already recorded in a previous order.

We use measures such as access controls, password hashing and restricted service credentials to protect information. No online service can guarantee absolute security. Contact our team promptly if you suspect unauthorised access to your account.

You can edit or remove saved addresses in your account. For access to, correction of, or deletion of other personal information, contact info@doozyclothing.in with the subject “Privacy request”.

We may need to verify your identity before acting on a request. Some records may need to be retained for an existing transaction, dispute or applicable legal obligation. We will explain any relevant limitation when responding.

Contact us if you want to change how you receive order notifications or withdraw a consent you have provided. Some information is necessary to complete an order or provide account access.

Links to payment services, maps, social media or other external sites are governed by those services’ privacy practices. Review their policies before providing information.

The store is intended for purchases by people legally able to enter into a purchase agreement. If you believe a child has supplied personal information without appropriate authorisation, contact us so we can review the matter.

We may update this policy as our services change. The date at the top of this page shows when it was last updated. Where appropriate, we will communicate material changes through the website or another available contact channel.

For privacy questions, requests or complaints, email info@doozyclothing.in or call +91 93604 15513. Please describe your concern without including passwords, OTPs or full payment details.